Overview

GoCardless Success+ is a feature to intelligently retry a failed payment. Once can read more about it here.

Using GoCardless Success+

Asperato has extended its support for GC Success+ feature. In Asperato package when the settings for GoCardless are turned on, GoCardless retires the failed payment using its Success+ pack. Listed below are the steps to enable and use the GoCardless Success+ feature while still using Asperato package.

Enable Success+ in GoCardless Account

You need to enable Success+ separately for each currency from GoCardless Dashborord. Contact GoCardless Support to get understanding on setup and testing of this feature.

Enable Success+ support in Asperato Package

Write to support@asperato.com to get this feature enabled in Asperato app. We will confirm you once this setting is enabled.

How it works?

After required configurations are done, then asperato package will inform the gocardless to retry the payments and GoCardless will take care of your payments as per the settings done in GoCardless account. It works as following

A payment is created in Asperato
Aspearto informs Gocardless about
- New payment being created
- Availability of permission to Retry the Payment if it fails
Payment status changes to Submitted for Collection
Payment collection fails
Status of payment changes to "Retry in Progress"
Payment is resubmitted for collection as per the settings done in the GoCardless Account.
if payment collection is successful, status on payment changes to "Collected from Customer"
if the retry attempts are exausted and still payment could not be collected then the payment status is updated to "Failed"

Please Note, if you have enable success plus at both the places, GoCardless and Asperato, then it is recommended to not take payment from an alternative route when payment status is "Retry in Progress".